About this role
Customer Operations Supervisor at Owi. Location: Northbrook, Illinois, United States. Role: leading operations, coaching staff, resolving issues Requirements: 5+ years sales/customer service experience, supervise up to 12 CSRs, bachelor\u0002s preferred, KPI/SLA management, process improvement, strong communication and problem-solving, PC skills including AS400/SAP/Salesforce/EDI/Microsoft Office. Category: Customer Service Seniority: Senior Level Tools: AS400, SAP, Salesforce, EDI, Microsoft Office, ERP, CRM, CISCO Phone Commitment: Full Time Workplace: Onsite Languages: English