About this role
CS Supervisor at Brinks. Location: Jakarta, Jakarta, Indonesia. Role: Overseeing operations, Ensuring SOPs, Coaching team Requirements: Oversee customer service operations for cash management; ensure SOP compliance; handle escalations; ensure data accuracy and reconciliations; monitor cash in/out and settlements; coordinate with branches and banks/clients; meet SLA; review reports; coach CS team; identify operational cash risks; ensure security and compliance; report performance to management. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English, Indonesian