About this role
QA Supervisor at Confie. Location: Tijuana, Baja California, Mexico. Role: leading QA, analyzing trends, coaching staff Requirements: 3+ years call center experience, advanced English (B2+), Excel proficiency, experience with Lean/continuous improvement, RCA and statistical control techniques, plus QA coaching and dashboarding experience. Category: Quality Assurance Seniority: Mid Level Tools: Microsoft Excel, Tableau, Calabrio, BIA, Lean Methodologies, PDCA, Kaizen, Root Cause Analysis (RCA), Pareto chart, control chart Commitment: Full Time Workplace: Onsite Languages: English