About this role
Supervisor, Customer Support at Western Digital. Location: Irvine or San Jose or California or Colorado or New York or United States. Role: managing operations, delivering training, managing escalations Requirements: Bachelor’s degree or equivalent experience managing multilingual customer service operations; experience running training/quality programs; strong communication, organizational skills; working knowledge of CRM/CCaaS and Microsoft Office; practical familiarity with AI in support. Category: Customer Service Seniority: Mid Level Tools: CRM, CCaaS, Microsoft Office, Office 365, Salesforce, Zendesk, Genesys, Amazon Connect, NICE, Verint, Dialogflow, Lex, Azure OpenAI, Power BI, Tableau Commitment: Full Time Workplace: Onsite Languages: English