About this role
Customer Service Supervisor at Redial BPO. Location: Mexicali Brewery Landmark, Baja California, Mexico. Role: prepare reports, handle escalations, monitor calls Requirements: 2-3 years call center experience; 1 year supervisory role preferred; high school diploma or equivalent (preferred); Bachelor's degree preferred; English level B2. Category: Customer Service Seniority: Mid Level Tools: CRM, Salesforce, Dialer, Monitoring tools Commitment: Full Time Workplace: Onsite Languages: English