About this role
Core Supervisor at Fourseasons. Location: Shenzhen, Guangdong, China. Role: answering calls, training staff, monitoring performance Requirements: Supervising call center/reservations staff, coaching and training, applying occupancy and rate principles, managing rosters and labor forecasts, monitoring call quality and upsell performance. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English