About this role
Guest Loyalty Team - Supervisor at Unleashed Brands. Location: Bedford, Texas, United States. Role: managing teams, driving performance, resolving escalations Requirements: 2+ years as a team lead or supervisor; contact center or sales-driven center experience preferred; strong knowledge of call center KPIs; coaching, communication, and decision-making skills; familiarity with Five9, Salesforce, QA and WFM systems. Category: Customer Service Seniority: Entry Level Tools: Five9, Salesforce, QA tools, WFM systems, IVR Commitment: Full Time Workplace: Onsite Languages: English