About this role
Supervisor/a Centro de Atención at Tunstall Spain. Location: Barcelona or L'Hospitalet de Llobregat. Role: analyzing indicators, planning staffing, leading team Requirements: University degree and prior experience supervising a call/telecare center; experience in team management, KPI analysis, staffing planning, process improvement, phone technology and office tools; proactive leadership and conflict resolution. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: nq, Spanish