About this role
客服副主任 at Tongzhi Technology Co., Ltd.. Location: Neihu District, Taipei, Taiwan. Role: managing shifts, handling calls, tracking cases Requirements: Supervise contact center shifts, handle customer inquiries by phone, manage and track service cases, support escalations, coach staff, produce reports, and perform administrative tasks. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Chinese