About this role
Senior Executive-Workforce Management-WFM at exl Service.com (India) Private Limited. Location: Philippines. Role: monitors queue, analyzes data, generates schedules Requirements: Bachelor’s degree; 1 year WFM experience; knowledge of WFM tools (Genesys Cloud, CMS Avaya Supervisor); strong time management, organization, attention to detail; good communication; able to work in shifts. Category: Business Operations Seniority: Mid Level Tools: Genesys Cloud, CMS Avaya Supervisor, Agile Methodologies, Agile Scrum, Attention To Consistency, Internal Communications, Interpersonal Relationship Building, Leadership Capabilities, Working under Pressure Commitment: Full Time Workplace: Hybrid Languages: English