About this role
Supervisor, Contact Center Support Services at Apple Federal Credit Union. Location: Fairfax, Virginia, United States. Role: overseeing team, coaching staff, resolving issues Requirements: Minimum 2 years call center experience; Associate degree or equivalent preferred; supervisory, coaching, and performance management skills; strong interpersonal and customer-service skills; proficiency with Microsoft Office 365; knowledge of ACD metrics preferred. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office 365, ACD Commitment: Full Time Workplace: Onsite Languages: English