About this role
Supervisor of Resolutions / Escalations at Choice Home Warranty. Location: Sunrise, Florida, United States. Role: leading team, managing escalations, coaching staff Requirements: 3+ years supervisory experience in escalations or customer service, strong coaching and analytical skills, proficiency with Microsoft Office/Excel, experience managing KPIs and process improvements; bachelor's degree preferred. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English