About this role
Customer Experience Supervisor at Integrated Specialty Coverages, LLC. Location: United States or Georgia or Ohio or Pennsylvania or Tennessee or Texas. Role: coaching specialists, owning queue, handling escalations Requirements: 3+ years P&C insurance, 4+ years in contact center or insurance operations, 1+ year supervisory experience, HS diploma, ticketing system experience (Zendesk/ServiceNow/Intercom/Salesforce), private home office and reliable internet. Category: Customer Service Seniority: Mid Level Tools: Zendesk, ServiceNow, Intercom, Salesforce, NICE, Verint, Calabrio, Playvox WFM, Playvox, MaestroQA, Level AI, Observe.AI Certifications: p&c, ains, au, apa, cipa, cipta Commitment: Full Time Workplace: Remote Languages: English