About this role
Service Desk Supervisor at Hendersonco. Location: Kansas City or Lenexa. Role: managing operations, monitoring tickets, supervising staff Requirements: Minimum 5 years progressive service desk/end-user support experience required; high school diploma or GED required (associate/bachelor's preferred). Must have ITIL/KCS familiarity, Microsoft 365/Windows/Active Directory/Entra ID knowledge, metrics-driven operational experience, and team leadership ability. Category: Information Technology Seniority: Senior Level Tools: Microsoft 365, Windows, Active Directory, Entra ID, ITIL, Knowledge-Centered Service (KCS), IT Asset Management (ITAM) Certifications: comptia a+, security+, itil foundation, kcs, microsoft Commitment: Full Time Workplace: Onsite Languages: English