About this role
Quality & Training Supervisor at Jostens. Location: Santiago, Santiago Province, Dominican Republic. Role: monitoring quality, creating training, analyzing data Requirements: 2+ years contact center experience, supervisory experience, advanced English, MS Office proficiency, data analytics and report writing skills, QA metric tracking, ability to work overtime and weekends. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Internet Explorer Certifications: kaizen, iso 9001 Commitment: Full Time Workplace: Onsite Languages: English