About this role
一線客服主管 at Coupang. Location: Taipei, Taiwan, Taiwan. Role: managing team, monitoring metrics, resolving escalations Requirements: Leading and coaching frontline customer service team and team leads; monitoring service metrics, handling escalations, driving operational improvements, ensuring SOP adherence, and coordinating cross-team issues. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Chinese