About this role
Supervisor, Customer Assistance Center (Outage & Emergency Response) - Oahu, Maui, or Hawai at Hawaiian Electric Company Inc.. Location: Honolulu or Maui County or Hawaii County. Role: supervising operations, managing resources, improving processes Requirements: 3+ years in customer assistance center or similar; supervisory skills, call center leadership, knowledge of CIS and IVR, billing/collections, PUC rules, spreadsheets and PC applications, strong communication and analytical skills. Category: Customer Service Seniority: Mid Level Tools: Customer Information System (CIS), Interactive Voice Response (IVR) Commitment: Full Time Workplace: Onsite Languages: English