About this role
Supervisor de Atención a Clientes (ATC) at Cashea. Location: Caracas, Distrito Capital, VE. Role: leading operation, monitoring kpis, coaching leaders Requirements: 3+ years in contact center/customer care with KPI-driven experience; strong knowledge of SLA, AHT, FCR, CSAT/NPS and COPC; people management, data-driven decision making, coaching, and strong oral/written communication. Category: Customer Service Seniority: Mid Level Tools: Excel, dashboards, macros, COPC Commitment: Full Time Workplace: Hybrid Languages: Spanish