About this role
Supervisor Service Desk at Markelcorp. Location: Richmond, Virginia, United States. Role: overseeing operations, supervising staff, monitoring metrics Requirements: Supervisory experience in a service desk or call center; PC and Microsoft Windows support; ITSM/ITIL knowledge; ServiceNow experience; process-improvement experience (Six Sigma/DMAIC); strong communication and analytical skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Service Operations Workspace, Microsoft Windows Certifications: microsoft it professional, comptia a+, itil, six sigma, project management Commitment: Full Time Workplace: Onsite Languages: English