About this role
Supervisor Junior Call Center servicio al cliente- Chat at Connect. Location: Bogotá, Bogotá D.C., Colombia. Role: supervising team, monitoring chats, resolving escalations Requirements: 1-2 years supervising customer service teams (chat preferred); experience with chat tools, CRM and quality monitoring platforms; strong written/verbal Spanish; intermediate English desirable; leadership and KPI management; availability for rotating shifts. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: Spanish, English