About this role
Technical Manager, Product Support at Genesys. Location: Manila, National Capital Region, Philippines. Role: managing team, providing oversight, coaching staff Requirements: BS/BA/MS or equivalent, 8+ years managing customer-facing technical teams, 5+ years supervisor/manager experience, strong leadership, KPI management, Genesys Cloud knowledge, excellent communication skills. Category: Customer Service Seniority: Senior Level Tools: Genesys Cloud, Zoom Commitment: Full Time Workplace: Hybrid Languages: English