About this role
Supervisor(a) de Atendimento at XP Inc.. Location: São Paulo, São Paulo, Brazil. Role: managing team, optimizing experience, monitoring indicators Requirements: Bachelor's degree required; proven leadership managing customer service teams (BPO/in-house), knowledge of operational KPIs (TMA, CSAT), analytical and communication skills; familiarity with Zendesk or similar platforms preferred. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Weduka Commitment: Full Time Workplace: Hybrid Languages: Portuguese