About this role
Member Experience Supervisor at Serenity Mental Health Centers. Location: Fort Worth, Texas, United States. Role: directing operations, coaching staff, tracking metrics Requirements: 1+ year supervisory experience in customer service or call center; proven track record managing performance metrics; strong coaching, dashboard-reading, and escalation skills. No industry-specific licensure required. Category: Customer Service Seniority: Mid Level Tools: CRM Commitment: Full Time Workplace: Onsite Languages: English