About this role
Client Account Advisor at Manulife. Location: Quezon City or Manila or Philippines. Role: coaching staff, handling escalations, processing transactions Requirements: 3+ years customer service experience (BPO SME/supervisor required); experience with AWS, Salesforce, and Omni; knowledge of 401(k)/pension processes; strong verbal/written communication and multitasking; coaching and escalation handling. Category: Customer Service Seniority: Mid Level Tools: AWS, Salesforce, Omni Commitment: Full Time Workplace: Hybrid Languages: English