About this role
Customer Service Supervisor - Iberia Team Lead at Greif. Location: Martorell, Catalonia, Spain. Role: leading team, managing escalations, preparing reports Requirements: Lead a customer service team (5-7 reports), ensure service quality and operational efficiency, manage escalations, prepare reports, drive process improvement, collaborate with internal teams, and coach staff. Professional degree required; fluency in Spanish and high proficiency in English. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Infor LN Commitment: Full Time Workplace: Onsite Languages: Spanish, English