About this role
Operations Supervisor (1105) at Teleperformance. Location: Cape Town, Western Cape, South Africa. Role: managing team, coaching agents, analyzing data Requirements: Supervise and develop a team, coach agents, analyze customer data, drive process improvements, produce documentation/SOPs, and use Microsoft Office tools to meet performance targets. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Microsoft Excel, Microsoft SharePoint, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English