About this role
Supervisor de Operações - Back Inhouse ou BPO at Despegar. Location: Alphaville or Taboão da Serra. Role: leading operation, analyzing data, managing projects Requirements: Experience managing backoffice customer service teams, KPI reporting and analysis, people management (hiring, evaluations, development), process mapping, project leadership, intermediate Office skills (VLOOKUP, SUMIFS, pivot tables), and higher education (completed or in final years). Category: Business Operations Seniority: Mid Level Tools: Pacote Office, procv, somase, tabela dinamica Commitment: Full Time Workplace: Hybrid Languages: Portuguese