About this role
Superviseur Contact Center at Verisure. Location: Sainghin-en-Mélantois, Hauts-de-France, France. Role: leading team, driving performance, analyzing reports Requirements: Leading and coaching a team of teleoperators, recruiting, setting and driving commercial KPIs, analyzing reports, managing workflow and incident follow-up, performing call evaluations and one-on-one coaching. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: French