About this role
Supervisor, Contact Center (HYBRID) at TriWest Healthcare Alliance. Location: Anchorage, Alaska, United States. Role: supervising team, monitoring performance, coaching staff Requirements: High school diploma/GED, 3+ years customer service experience, 2 years supervisory experience, US citizenship and favorable DoD background investigation if supporting TRICARE, knowledge of contact center systems and medical management processes; college and inbound call center experience preferred. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Outlook, TriWest Intranet, Workforce Management system, TriWest medical management system Commitment: Full Time Workplace: Onsite Languages: English