About this role
Senior Supervisor Customer Service GHB Europe at Cigna. Location: Nairobi, Nairobi County, Kenya. Role: leading teams, managing performance, driving improvement Requirements: Lead operational customer service teams to deliver KPIs, manage capacity and escalations, drive continuous improvement, and support transformation initiatives. Strong stakeholder management and data-driven decision making required. Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: English