About this role
Customer Care Supervisor/Manager (temporary role) at Ria Money Transfer (Dandelion). Location: Warsaw, Poland. Role: leading team, managing escalations, analyzing trends Requirements: Proven contact-center customer service experience with prior leadership; strong coaching, escalation handling, KPI and reporting skills; proficiency with CRM tools and dashboards; schedule flexibility and prompt availability (max 2 weeks). Category: Customer Service Seniority: Mid Level Tools: CRM, Udemy Commitment: Temporary Workplace: Hybrid Languages: English