About this role
Team Lead/Supervisor Service Desk at Unisys. Location: Blue Bell, Pennsylvania, United States. Role: supervising team, mentoring staff, monitoring tickets Requirements: Supervise and mentor service desk staff, manage SLAs and ticket trends; BA/BS or equivalent and 2+ years relevant experience; familiarity with IT call center and SLA management; ITIL Foundations V4 a plus. Category: Information Technology Seniority: Entry Level Certifications: itil foundations v4 Commitment: Full Time Workplace: Onsite Languages: English