About this role
Team Leader at Transcom. Location: Cairo or New Cairo or 5th Settlement. Role: leading team, coaching staff, monitoring performance Requirements: English B2-C1, strong leadership and coaching skills, 1-2 years team lead/supervisor experience (BPO/contact center preferred), Microsoft Office proficiency (Excel/Word/PowerPoint), university diploma, KPI monitoring and performance management. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CRM Commitment: Full Time Workplace: Onsite Languages: English