About this role
Supervisor, Call Center (Hybrid Remote, must live in Denver Metro Area) at Denver Health. Location: Denver, Colorado, United States. Role: supervising staff, monitoring metrics, resolving escalations Requirements: Supervise call center staff, ensure QA and service levels, manage reporting and training; requires HS/GED and 1+ years contact center experience, strong communication, MS Office and MedInquirer proficiency. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MedInquirer Commitment: Full Time Workplace: Hybrid Languages: English