About this role
WFM Supervisor - Paranaque (Work onsite) at ibex. Location: Paranaque, National Capital Region (Manila), Philippines. Role: scheduling workload, managing intraday, conducting training Requirements: 3+ years workforce supervisory experience; 1+ year forecasting, scheduling, and intraday management; multi-site/multi-skill call center background; experience with Blue Pumpkin, IEX, Aspect; advanced Excel and strong analytical skills. Category: Business Operations Seniority: Mid Level Tools: Blue Pumpkin, IEX, Aspect, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English