About this role
Customer Care Supervisor at Quenchwater. Location: Grapevine or King of Prussia or Puerto Rico. Role: supervising staff, coaching employees, resolving escalations Requirements: 3+ years customer service leadership in contact center or subscription/account management; proven coaching to hit KPIs, workforce management exposure, CRM/reporting tool experience; strong communication and performance management skills. Category: Customer Service Seniority: Mid Level Tools: Power BI, Salesforce, CRM Commitment: Full Time Workplace: Hybrid Languages: English