About this role
Help Desk Level 1 Technician at Aldridgepite. Location: Atlanta, Georgia, United States. Role: Support tickets, Communicate status, Assess urgency Requirements: Provide Level 1 IT support, configure PCs/printers/phones, manage tickets, and assist Tier 2 to meet internal SLA. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Printer setup, Ticketing systems, Office productivity (Word, Excel, Outlook) Certifications: mcp, a+ Commitment: Full Time Workplace: Onsite Languages: English