About this role
Lead Assistant Manager at EXL. Location: Pune, Maharashtra, India. Role: coaching managers, monitoring performance, handling escalations Requirements: 3+ years experience (3-6 preferred); coaching and mentoring Assistant Managers; team leadership, service-level and stakeholder management; proficiency with information systems and Microsoft Office; ensure compliance and handle client escalations. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English