About this role
Nesting Coach - onsite in Las Vegas, NV at TTEC. Location: Las Vegas, Nevada, United States. Role: taking escalations, assisting agents, driving metrics Requirements: Supports agents by taking escalations, assisting on the floor, driving agent metrics, and using coaching trackers. Must meet 95% reliability (last 3 months), have 90 days in production, and pass an 80% open-book knowledge test. Category: Customer Service Seniority: Entry Level Commitment: Temporary Workplace: Onsite Languages: English