About this role
Technical Assistant III (Educ) at University of Massachusetts Amherst. Location: Amherst, Massachusetts, United States. Role: providing support, troubleshooting hardware, documenting procedures Requirements: 1+ year technical support experience or equivalent education; proficiency troubleshooting macOS and Windows, VPN and network issues; strong customer service, communication, and documentation skills; valid driver’s license and ability to pass CJIS background check. Category: Information Technology Seniority: Entry Level Tools: M365, Google, JAMF, KACE Certifications: comptia a+ Commitment: Full Time Workplace: Onsite Languages: English