About this role
CX Manager, AI Optimization at Penn Interactive. Location: United States. Role: leading strategy, optimizing platforms, managing knowledge Requirements: 4+ years in CX or related field, 2+ years administering support platforms, experience with AI-powered support (chatbots/agent-assist/LLMs), strong analytics and documentation skills. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Zendesk AI (Ultimate AI and CoPilot), Salesforce AgentForce, AWS Connect, Large Language Models (LLMs) Commitment: Full Time Workplace: Remote Languages: English