About this role
Customer Service Coordinator at Oracle. Location: Bengaluru, Karnataka, India. Role: responding tickets, troubleshooting issues, documenting interactions Requirements: Respond to helpdesk tickets via phone/email/web, troubleshoot and resolve customer issues, document interactions in a ticketing system, escalate complex cases, assist with user onboarding; knowledge of Microsoft Active Directory, Windows, Remote Desktop. Category: Customer Service Seniority: No Prior Experience Required Tools: Microsoft Active Directory, Microsoft Windows Operating System, Remote Desktop Services Commitment: Full Time Workplace: Onsite Languages: English