About this role
Middle Contact Center Agent (Roadside Assistance) at Volkswagen AG. Location: Palmela, Setúbal District, Portugal. Role: providing assistance, processing inquiries, updating databases Requirements: Native-level German (C1+), fluent English, high school diploma, shift availability, 2+ years customer service experience preferred, familiarity with automotive industry and CRM/help desk tools. Category: Customer Service Seniority: Mid Level Tools: help desk software, remote support tool, CRM systems Commitment: Full Time Workplace: Remote Languages: German, English