About this role
Middle Contact Center Agent (Roadside Assistance) at Volkswagen AG. Location: Palmela, /, Portugal. Role: providing assistance, documenting solutions, escalating cases Requirements: High school diploma, native-level German (C1+), fluent English, availability for shift work, ~2 years customer service experience preferred, CRM/help-desk experience, excellent communication and problem-solving skills. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: German, English