About this role
ITSM Principal Engineer - Knowledge Management at Overview. Location: Bangalore, Karnataka, India. Role: leading implementation, developing knowledge, coaching staff Requirements: 8+ years in IT service delivery/knowledge management, 2+ years with KM tools (ServiceNow preferred), AI/ServiceNow Now Assist experience preferred, project management experience, strong written/verbal English, ability to work EMEA shift and be on-site Tue–Thu. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Now Assist Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English