About this role
Quality Assistant Manager/Manager(Contact Center Experience) at International SOS. Location: Manila, National Capital Region, Philippines. Role: monitoring interactions, delivering reports, identifying improvements Requirements: 2+ years QA experience in contact center or customer-centric environment, call/case review and audits, complaint handling, RCA and improvement planning, strong analytical and communication skills, bachelor’s degree or equivalent, night-shift availability. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English