About this role
Assistant service delivery manager - Alternance (H/F) at Urssaf Caisse nationale. Location: Pays de la Loire, France. Role: managing incidents, tracking problems, improving processes Requirements: Knowledge of ITIL and ITSM, experience with internal IT service relations, strong analysis and writing skills, Microsoft Excel/PowerPoint proficiency; ServiceNow or GLPI knowledge a plus. Must hold a Bac+3 and be enrolled in Bac+4/5 apprenticeship. Category: Information Technology Seniority: Entry Level Tools: Microsoft Excel, Microsoft PowerPoint, ServiceNow, GLPI, ITSM Commitment: Contract Workplace: Hybrid Languages: French