About this role
Customer Success Lead, SMB (Tech Touch) at ContactMonkey. Location: Toronto, Ontario, Canada. Role: owning retention, designing motion, building systems Requirements: Experience building and running a tech-touch SMB customer success motion, ownership of retention metrics (GDR/NDR), proficiency with CS tooling and data-driven automation, and AI-assisted workflow experience. Category: Customer Service Seniority: Mid Level Tools: Gainsight, Vitally, ChurnZero, Salesforce, Pendo, Gong, Outlook, Gmail Commitment: Full Time Workplace: Hybrid Languages: English