About this role
Senior Director, Customer Support at Clio. Location: Vancouver or Toronto or Calgary or Dublin or Sydney or United States. Role: Lead strategy, Scale operations, Recruit talent Requirements: Leads 150+ global customer support team; builds AI-first support; experienced in scaling SaaS customer care. Category: Customer Service Seniority: Senior Level Tools: Maven AI, Decagon, Sierra, Intercom Fin, Claude, Salesforce Service Cloud, Talkdesk, Looker, Playvox, Zendesk Commitment: Full Time Workplace: Remote Languages: English