About this role
Director, Customer and Agent Services at Americo. Location: St. Joseph, Missouri, United States. Role: leading operations, managing performance, developing workforce Requirements: Bachelor's degree or equivalent experience; 7+ years progressive leadership in contact center or service operations; strong understanding of contact center metrics, workforce management, hiring/onboarding, training, and operational transformation. Category: Customer Service Seniority: Senior Level Tools: Cisco Webex Contact Center Commitment: Full Time Workplace: Onsite Languages: English